The quality of the trays I received exceeds my expectations! Usually some stone products will be chipped and filled in with filler; but I did not see any examples of that here, and in fact, the quality of the marble seems to be better than normal as well. Cai Naru was entirely pleasant to deal with over chat. The marble trays were packed in very quality individual packaging. I don't even have to buy my own packaging to ship the product out to my customers!